We offer very comprehensive support for instaCommerce.

Priority Support
This support is present if you have opted for any of our maintenance packs. An account manager will be assigned to you, who will be available on mobile and telephone lines at all times during a business day.

Telephone - +44 (1246) 541934
Solution level and pre/post sales support is available here. There is a separate mode for technical queries and these cannot be addressed here.

Email - This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
All support issues, including technical, solution level and pre/post sales support can be addressed here. Please send us all possible information about your installation in case you require technical support. If you have a maintenance package running, please contact your account manager.

Voice - iclassltd @ Skype
This voice support line is identical to Email support, in that all manner of queries can be addressed here. Please feel free to call us at any time between 9:00am to 5:00pm GMT. Please note that this line may be unavailable at times due to existing customer traffic.

Support Forums - instaCommerce Forums
We have individual message boards for each of our clients. These message boards are constantly monitored and responses provided as soon as possible. The boards provide us with a means of sharing project information effectively within your team and ensure you aren't dependent on any one person for support. We highly recommend using the forms to maximise your instaCommerce experience.